Commercial insurance can be frustrating. It’s often viewed as complex and difficult to understand, leaving many business owners confused about what’s covered and why they even need it. With all this uncertainty, it’s easy to think price is the most important factor when choosing a policy. However, when it comes to protecting your business, price isn’t everything.
Yes, cost matters, but it’s not the only consideration. Most commercial insurance premiums are calculated using a few key factors: the type of business you run, your revenue, payroll or subcontractor costs, and your location. Naturally, the higher your revenue, the higher your premiums are likely to be.
So, why is your relationship with your insurance agent just as important—if not more important—than the price of your policy? Here are some key reasons to keep in mind:
1. A Comprehensive Understanding of Your Business is Crucial
Agents earn commissions based on the premiums you pay, so large premiums can lead to larger commissions. However, be cautious of any agent who offers a quote without a detailed discovery process. A lack of understanding of your business could result in coverage gaps or exclusions, which can be costly. Your agent needs to thoroughly understand your operations to recommend the right coverage for your unique needs.
2. Industry Expertise Matters
The old saying “Jack-of-all-trades, master of none” rings true in commercial insurance. Make sure your insurance agent specializes in commercial insurance and ideally has experience in your specific industry. An agent who understands the nuances of your business can better advise you on coverage options, ensuring you’re protected from industry-specific risks.
3. Certificates of Insurance: Quick and Clear Delivery is Key
If your business relies on Certificates of Insurance (COIs), a streamlined, trackable process is vital. COIs are often required before payment for services is released, so you don’t want delays. Your agent should have a clear process in place for issuing these certificates, ensuring you get paid on time and avoid operational hold-ups.
4. Premium Audits: Preparation is Essential
More insurers are enforcing premium audits, which can result in unexpected costs if you’re not prepared. Your agent should proactively guide you through the audit process, helping you keep accurate records and avoid surprises at the end of your policy term.
5. Timely Renewals: Don’t Let Your Business Be Held Hostage
Nothing is more frustrating than receiving your renewal offer at the last minute. This can trap you in a bad situation, leaving no time to explore better options. A good agent should give you ample notice before your renewal, along with a competitive analysis of your coverage options. This ensures you have the time to make an informed decision and feel confident that your agent is looking out for your business’s best interests.
6. Experience and Transparency are Key
At the heart of any insurance decision should be experience, transparency, and a strong relationship. If your agent lacks these qualities, it’s time to start exploring other options. Price should always come second to having an agent who truly understands and supports your business.
When it comes to commercial insurance, the cheapest option might not always be the best. Make sure you work with an experienced agent who can provide the right coverage and offer exceptional service throughout the life of your policy.
By focusing on these factors, you’ll ensure that your business is protected, giving you peace of mind knowing that you’ve made the right investment for the long-term success of your company.
My Insurance Group are modern-day insurance advisors, providing tailored options and quality service from quote to claims. If you’re ready to experience a better way to insure, call us at (210) 708-3203.